From the moment you pick up the phone with a customer to the moment you've been paid and everything in-between, our software will help you excel.
Say goodbye to sticky notes. ServiceDesk provides input, tracking, messaging, and associated processing for every incoming call.
Automate information flow both ways between the warranty companies and third parties you work with the most. Integrate with ServiceBench, ServiceLive, Dispatch.me, Service Power, LG, Samsung, and pull them directly from emails automatically.
With a custom on-screen map of your specific service territory you can see the relative geographic locations, and time, for each job, with every technician's route geographically displayed and color coded.
Optimize a technician's assigned route to be in the most efficient order with the click of a button.
Optimize your entire day with whole roster route optimization. This feature will assign and order jobs in the most efficient manner, even taking into account things like technician start location and lunch times.
Take out the guess work about phone numbers or addresses being valid. With the click of a button you can know for a fact they are.
As a part of our SD-CyberOffice addon, your customers can access an online scheduler that embeds right in your website. This scheduler not only allows them to schedule a service with you, it shows them live availability for your company.
If you sell and manage your own service contracts, maintenance agreements, or simply want a system that reminds you to perform COD service for particular clients on a periodic basis, this product is designed to meet all such needs.
Manage your desired inventory, your current stocked parts, and special order parts for certain jobs.
Fully fledged mobile app designed around helping technicians excel. Provides each technician with assigned jobs, mapping to jobs, timeclock features, required parts lists, estimate tools, post visit reporting, part ordering, in field credit card processing, and more.
Automated systems provide your customers with the ability to confirm appointments and get technician call aheads all with little or no interaction from you.
Another part of our SD-CyberOffice suite of addon services. This is another online utility which enables your customers to view job tracking and or technician tracking.
Optimize a technician's assigned route to be in the most efficient order with the click of a button.
No more hand writing NARDA forms. ServiceDesk will print your NARDA forms while auto-filling all the applicable fields.
Save time and money with our custom digital invoices containing your business's name, logo, and colors that are sent to your customers.
When a technician finishes an appointment, they are prompted to fill out the Post Visit Report to indicate status of job, work done descriptions, parts used/orded, etc.
Process credit cards on customer accounts whether its in the field, with online invitations to pay their bill, or over the phone.
When a job is complete and your customer recieves their digital invoice, they can be prompted to customized systems to promote positive review generation on all major review platforms.
Book a demo with us today and discover how our solutions can drive your success!