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ServiceDesk Workdiary
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Use of “Stored Card Information” Added to RosswarePay
PageUp and PageDown Added to QET Edit Interface
SMS-Texted Appointment-Reminder/Confirmation-Requests May Now be Customized
Incorporation of SCS Fourth-Generation Auto-Dialing
POS Insertions Now Work in SD-Mobile Android/iOS, and TaxExempt Line-Item Checkboxes Added to Within-SD FinishedForms
Miscellaneous
4.8.278
2/7/2023
New RosswarePay Cloud-Reader Functionality
New RosswarePay Refund/Credit Functionality
Coming Soon in RosswarePay
4.8.270
12/14/2022
HTTPS-Based Uploading of Claims to ServicePower
Option to Limit GraphHopper-Based Whole-Roster Optimization to Only Selected Zones
QuickPics Copy-and-Paste
Solution Again on Using Microsoft's Office365 Mail Server
4.8.269
12/5/2022
New Button Venue for Instant Access to Telephone Recordings
Emailing of CC Receipt Now Available via RosswarePay
4.8.265
10/6/2022
Automated Linkage and Easy/Expedited Access to Recorded Telephone Calls (SCS UC Integration)
4.8.261
9/26/2022
RosswarePay Now Live in Windows ! ! ! !
Customizations Now Allowed on Parts Assurance Messages
4.8.259
9/13/2022
Automated Parsing of Payment Files
"Completed Last Month" Filter is Now Flexible in Regard to Filter Date
4.8.250
5/16/2022
Majorly Upgraded Direct-Integrated Parts Ordering with Encompass
Improved Early Exports
4.8.249
2/28/2022
Direct Integrated Parts Ordering with Encompass
New Option for Parts-Label Printing Accommodates Printing via Zebra brand Industrial-Scale Label Printer
Now You May Online Offer Your Customers Virtual Appointments
PartsProcess Record May Designate for Addition of Freight/Shipping/Handling to NARDA
In JobsPerusal, You May Now Filter for JobsCompleted in the Prior Month
4.8.245
1/10/2022
New JobsPerusal Filter Category
Nice Addition to Telephone-Number-Validation Feature
4.8.237
11/28/2021
Enhanced "Focus Group" Management in DispatchMap
Improved DispatchMap CheatSheet
Improved Tax-Calculation Structures, Along with Greatly Improved Informative ToolTips
Coping with New Persnicketyness in Microsoft's Mail Server
4.8.235
10/27/2021
"Percent-of-Capacity-Used" Tape, Now Added to Display of Each Tech's Roster in DispatchMap
Option to Instantly Reverse Sequence of Jobs in Tech's Route
Speedier Pumpkins
User-Defined SMS and Email Templates May Now be used to Send Invitations to Schedule
New "Notes" Field in the UnitInfo Interface
New Method to "See" Items, When Preparing a Deposit
Further Improvements in Third-Generation Backup System
In SB-DispatchLink, Weeks 3&4 Availability-Uploads are now Full-Bells-and-Whistles
A Special Note
4.8.226
9/25/2021
A Little Bit of Modernization in Look and Color
Added Field in TimeCard Files
Option to Rotate Image in SD-QuickPics Preview Window
Added Marcone and Reliable to Model Lookup Options
Automated Parts Ordering from Tribles
Reliable Parts Added as Data-File-Based Order Creation Option
Option to Exclude Parts Assurance Messages in Particular Situations
Automated Uploading of Parts Inventory Information to Samsung
4.8.222
7/27/2021
New Style Options for DispatchMap Route/Vector Lines (Especially Helpful for Larger Operations)
Enhanced Aid for Selecting Each Tech's DispatchMap Color
Alert Dialogs Converted to "Toasts"
Option to Exclude Particular Jobs from Receiving Parts-Assurance Messages
4.8.217
5/27/2021
Third-Generation Backup Strategy
4.8.215
4/19/2021
New Previewer in Show-QuickPics Interface
QuickPics Now Accommodates Other Media File Types
Current-JobRecords Interface Now Has Types and Makes List Dropdowns
4.8.214
3/10/2021
Automated Assurances to Customers when Too Long Waiting on Parts
Perfected Resolution in Regard to Desired Modes of Communication Strategy
4.8.206
2/24/2021
Receive Payments from Your Customers via Online Bill-Pay
4.8.205
2/5/2021
Instantly See All Parts You've Used on a Particular Machine
4.8.204
1/24/2021
Auto-Insert of Selected Text to Telephone-Note Boxes
Explicit Documentation and PST-Labor Exemption for Canadian Users
It's a Tiny Thing But . . . Another DayPlanner Improvement
4.8.199
12/27/2020
Enhanced Guidance on Capacity-to-Book in DayPlanner Interface
Enhanced Specification of Tech-Pick and Carry-Through in DayPlanner Interface
DayPlanner Link to Specific-Date-Displayed in DispatchMap
Enhanced Options and Documentation in Regard to Variable and Miles-Determined S.Call Rates
New Export Exposing Details of Techs' Work on Prior Days' Dispatches
4.8.197
12/23/2020
Alternate Dropdown for StreetList/Address Auto-Fill
4.8.196
12/8/2020
Windows Popup Editing Menu is Back
4.8.195
11/25/2020
New "Day Planner"
Defined Relationships Between Machine-Type and Department
Defined Relationships Between Machine-Type and Skills Required
QET-Based Quick-Sales-Tally
Option to Specify Non-Standard Parts Depot for Selected Techs
Alternate Start- and End-Nodes for Google-Based Single-Route-Optimization
Two Enhancements in SD-Dealer
4.8.193
11/3/2020
Email Statements
Improved Quick-Link to PartsProcess from PartsPick Interface
Expansion of Send-To Options When Inviting Customer to Schedule After Parts Arrive, and a Handy Little Trick
4.8.188
9/30/2020
Integration with MyPartsHelp Gen II
Expanded Zone Quantity and New Display Option in ZoneScheduler Interface
Automated Updating of Pending Appointment Entries as Part of Address Verification
4.8.183
9/14/2020
Department-Specific Zone Definitions Now Available
Still More Tools to Aid in GraphHopper Integration and Overall DispatchMap Usage
4.8.180
9/1/2020
Structural Improvements, Upgraded Hand-Holding Guidance and New Tools for GraphHopper-based Whole-Roster Optimizations: Introduction
Structural Improvements
Upgraded Hand-Holding
New Tools
4.8.179
8/23/2020
Handholding Guidance in Whole-Roster Optimization: New Visibility to Help You Understand Which Specific Faults in Setup Produced Unexpectedly Poor Results
4.8.177
8/19/2020
Option to Use Non-Standard Begin- and/or End-Nodes for any Tech, when Using GraphHopper-Based Whole-Roster Optimization
Half-Hour Functionality Now Enabled
4.8.176
8/14/2020
Option to Make GraphHopper Whole-Roster Optimization Honor Tech/Zone Associations
4.8.175
8/11/2020
Guided Tech Selection
Option to Show File-Specified Technician Properties
Improved Pricing Model for GraphHopper-Based Whole-Roster Optimization
4.8.174
8/10/2020
Management of Special-Skills: Last Major Element Added for Now Complete Whole-Roster-Optimization
Targeted reception of SMS Replies
4.8.172
7/31/2020
"Almost Full" Implementation of GraphHopper-Based Whole-Roster Optimization
New Password-Protection Categories
New Warning if Manually Indicating Job is Complete
4.8.169
7/5/2020
Added "Twist" in New GraphHopper Route-Optimization
4.8.154
4/5/2020
New Feature for Coping with COVID-19 Crisis
4.8.152
3/26/2020
Hyper-Intelligent Routing-Sequence Optmization, GraphHopper Integration Stage-1
Improved Address Verification
4.8.150
3/23/2020
Big, Big, Big News: Second Generation of SD-CyberOffice
Even Bigger News: Second Generation Reputation Management
Second Generation Expanded Communication Modes
Second-Generation Online Triage (and 2nd-Gen Future-Sched Viewer Too)
Second-Generation My.Rossware
4.8.147
3/9/2020
84% Reduction in Price of Telephone Number Validation
Another Item Added to ModelNumber Lookup Options
4.8.140
1/10/2020
Special Treatment of Labor Amount as Connected to Specific Client When Calculating Technician Commissions
Two New Features in SD-Dealer
4.8.139
1/6/2020
SD-QuickPics May Now be Used with Almost any File Type
SD-QuickPics May Now be Created Via UnitInfo Records
SD-Created Outgoing SMS Text-Messages May Now Ignore the 160-Character Limit
PartsPick Interface Now Provides Better Heads-Up to Alert if Special-Order Parts Not Yet Arrived
PartsProcess Interface May Now Filter for All-HVCs and No-HVCs
Automated Invitations to Use CoreCentric Solutions as Source for Part
4.8.137
12/26/2019
Enhanced Segregation Within Folders that May Otherwise Accumulate File Quantities so Large as to Potentially Degrade System Performance
MPH-Diagnostics, Auto-Invitation to Checkoff JobRecord as Triaged
4.8.135
12/13/2019
Expansion of Third-Party-Lookup Links on PartNumbers and ModelNumbers
Technician Commissions Report May Optionally Calculate on Basis of Parts Margin
4.8.132
11/18/2019
Metrics on Triage Effectiveness
Many More Parts Lines in On-Screen NARDA
4.8.131
11/13/2019
New Inquiry for Age-of-Machine/Date-of-Manufacture
4.8.128
10/30/2019
Assistance in Reconciling/Prooving Whirlpool OOW Referral Fees
4.8.126
10/29/2019
Reliably Perfect Grid-Coordinates for Every Job
Tax Liability Report w/o Excel
New Filter in PartsProcess-Receive Shipment Interface
In the PartsPick Form's "Items-Expected-For-Retrieval-From-Tech" Window, Visual Distinction of Items Assigned to Jobs that Have Been Closed
Percent Figures Added to Raw Numbers in "Report of Inventory Deployments"
Track Name of Person Who Made Inventory Adjustments
PartsHotList Message Offers to Direct-Delete, for You, the Triggering Listing
A Couple of Little Things on Parts
Times-Permitted-for-Alert Discrimination Added to Systems Sentry
Miscellaneous Enhancements in the BulletinBoard
Attach Copy of a Prior-Saved Mobile Ticket to a New JobRecord
Add Attachment of QuickPics to UIS
4.8.123
10/21/2019
Cloning: A Little Convenience in Managing Security Settings
4.8.117
9/22/2019
PartsPick Interface, Sequence by HoldLoc/BinLoc
Another Enhancement in MPH-Diagnostics
4.8.115
9/17/2019
Automated Updating of Grid Coordinates
Enhancement on Wholesale Checkoff of A/Rs
4.8.113
9/3/2019