Use of “Stored Card Information” Added to RosswarePay

PageUp and PageDown Added to QET Edit Interface

SMS-Texted Appointment-Reminder/Confirmation-Requests May Now be Customized

Incorporation of SCS Fourth-Generation Auto-Dialing

POS Insertions Now Work in SD-Mobile Android/iOS, and TaxExempt Line-Item Checkboxes Added to Within-SD FinishedForms

Miscellaneous

New RosswarePay Cloud-Reader Functionality

New RosswarePay Refund/Credit Functionality

Coming Soon in RosswarePay

HTTPS-Based Uploading of Claims to ServicePower

Option to Limit GraphHopper-Based Whole-Roster Optimization to Only Selected Zones

QuickPics Copy-and-Paste

Solution Again on Using Microsoft's Office365 Mail Server

New Button Venue for Instant Access to Telephone Recordings

Emailing of CC Receipt Now Available via RosswarePay

Automated Linkage and Easy/Expedited Access to Recorded Telephone Calls (SCS UC Integration)

RosswarePay Now Live in Windows ! ! ! !

Customizations Now Allowed on Parts Assurance Messages

Automated Parsing of Payment Files

"Completed Last Month" Filter is Now Flexible in Regard to Filter Date

Majorly Upgraded Direct-Integrated Parts Ordering with Encompass

Improved Early Exports

Direct Integrated Parts Ordering with Encompass

New Option for Parts-Label Printing Accommodates Printing via Zebra brand Industrial-Scale Label Printer

Now You May Online Offer Your Customers Virtual Appointments

PartsProcess Record May Designate for Addition of Freight/Shipping/Handling to NARDA

In JobsPerusal, You May Now Filter for JobsCompleted in the Prior Month

New JobsPerusal Filter Category

Nice Addition to Telephone-Number-Validation Feature

Enhanced "Focus Group" Management in DispatchMap

Improved DispatchMap CheatSheet

Improved Tax-Calculation Structures, Along with Greatly Improved Informative ToolTips

Coping with New Persnicketyness in Microsoft's Mail Server

"Percent-of-Capacity-Used" Tape, Now Added to Display of Each Tech's Roster in DispatchMap

Option to Instantly Reverse Sequence of Jobs in Tech's Route

Speedier Pumpkins

User-Defined SMS and Email Templates May Now be used to Send Invitations to Schedule

New "Notes" Field in the UnitInfo Interface

New Method to "See" Items, When Preparing a Deposit

Further Improvements in Third-Generation Backup System

In SB-DispatchLink, Weeks 3&4 Availability-Uploads are now Full-Bells-and-Whistles

A Special Note

A Little Bit of Modernization in Look and Color

Added Field in TimeCard Files

Option to Rotate Image in SD-QuickPics Preview Window

Added Marcone and Reliable to Model Lookup Options

Automated Parts Ordering from Tribles

Reliable Parts Added as Data-File-Based Order Creation Option

Option to Exclude Parts Assurance Messages in Particular Situations

Automated Uploading of Parts Inventory Information to Samsung

New Style Options for DispatchMap Route/Vector Lines (Especially Helpful for Larger Operations)

Enhanced Aid for Selecting Each Tech's DispatchMap Color

Alert Dialogs Converted to "Toasts"

Option to Exclude Particular Jobs from Receiving Parts-Assurance Messages

Third-Generation Backup Strategy

New Previewer in Show-QuickPics Interface

QuickPics Now Accommodates Other Media File Types

Current-JobRecords Interface Now Has Types and Makes List Dropdowns

Automated Assurances to Customers when Too Long Waiting on Parts

Perfected Resolution in Regard to Desired Modes of Communication Strategy

Receive Payments from Your Customers via Online Bill-Pay

Instantly See All Parts You've Used on a Particular Machine

Auto-Insert of Selected Text to Telephone-Note Boxes

Explicit Documentation and PST-Labor Exemption for Canadian Users

It's a Tiny Thing But . . . Another DayPlanner Improvement

Enhanced Guidance on Capacity-to-Book in DayPlanner Interface

Enhanced Specification of Tech-Pick and Carry-Through in DayPlanner Interface

DayPlanner Link to Specific-Date-Displayed in DispatchMap

Enhanced Options and Documentation in Regard to Variable and Miles-Determined S.Call Rates

New Export Exposing Details of Techs' Work on Prior Days' Dispatches

Alternate Dropdown for StreetList/Address Auto-Fill

Windows Popup Editing Menu is Back

New "Day Planner"

Defined Relationships Between Machine-Type and Department

Defined Relationships Between Machine-Type and Skills Required

QET-Based Quick-Sales-Tally

Option to Specify Non-Standard Parts Depot for Selected Techs

Alternate Start- and End-Nodes for Google-Based Single-Route-Optimization

Two Enhancements in SD-Dealer

Email Statements

Improved Quick-Link to PartsProcess from PartsPick Interface

Expansion of Send-To Options When Inviting Customer to Schedule After Parts Arrive, and a Handy Little Trick

Integration with MyPartsHelp Gen II

Expanded Zone Quantity and New Display Option in ZoneScheduler Interface

Automated Updating of Pending Appointment Entries as Part of Address Verification

Department-Specific Zone Definitions Now Available

Still More Tools to Aid in GraphHopper Integration and Overall DispatchMap Usage

Structural Improvements, Upgraded Hand-Holding Guidance and New Tools for GraphHopper-based Whole-Roster Optimizations: Introduction

Structural Improvements

Upgraded Hand-Holding

New Tools

Handholding Guidance in Whole-Roster Optimization: New Visibility to Help You Understand Which Specific Faults in Setup Produced Unexpectedly Poor Results

Option to Use Non-Standard Begin- and/or End-Nodes for any Tech, when Using GraphHopper-Based Whole-Roster Optimization

Half-Hour Functionality Now Enabled

Option to Make GraphHopper Whole-Roster Optimization Honor Tech/Zone Associations

Guided Tech Selection

Option to Show File-Specified Technician Properties

Improved Pricing Model for GraphHopper-Based Whole-Roster Optimization

Management of Special-Skills: Last Major Element Added for Now Complete Whole-Roster-Optimization

Targeted reception of SMS Replies

"Almost Full" Implementation of GraphHopper-Based Whole-Roster Optimization

New Password-Protection Categories

New Warning if Manually Indicating Job is Complete

Added "Twist" in New GraphHopper Route-Optimization

New Feature for Coping with COVID-19 Crisis

Hyper-Intelligent Routing-Sequence Optmization, GraphHopper Integration Stage-1

Improved Address Verification

Big, Big, Big News: Second Generation of SD-CyberOffice

Even Bigger News: Second Generation Reputation Management

Second Generation Expanded Communication Modes

Second-Generation Online Triage (and 2nd-Gen Future-Sched Viewer Too)

Second-Generation My.Rossware

84% Reduction in Price of Telephone Number Validation

Another Item Added to ModelNumber Lookup Options

Special Treatment of Labor Amount as Connected to Specific Client When Calculating Technician Commissions

Two New Features in SD-Dealer

SD-QuickPics May Now be Used with Almost any File Type

SD-QuickPics May Now be Created Via UnitInfo Records

SD-Created Outgoing SMS Text-Messages May Now Ignore the 160-Character Limit

PartsPick Interface Now Provides Better Heads-Up to Alert if Special-Order Parts Not Yet Arrived

PartsProcess Interface May Now Filter for All-HVCs and No-HVCs

Automated Invitations to Use CoreCentric Solutions as Source for Part

Enhanced Segregation Within Folders that May Otherwise Accumulate File Quantities so Large as to Potentially Degrade System Performance

MPH-Diagnostics, Auto-Invitation to Checkoff JobRecord as Triaged

Expansion of Third-Party-Lookup Links on PartNumbers and ModelNumbers

Technician Commissions Report May Optionally Calculate on Basis of Parts Margin

Metrics on Triage Effectiveness

Many More Parts Lines in On-Screen NARDA

New Inquiry for Age-of-Machine/Date-of-Manufacture

Assistance in Reconciling/Prooving Whirlpool OOW Referral Fees

Reliably Perfect Grid-Coordinates for Every Job

Tax Liability Report w/o Excel

New Filter in PartsProcess-Receive Shipment Interface

In the PartsPick Form's "Items-Expected-For-Retrieval-From-Tech" Window, Visual Distinction of Items Assigned to Jobs that Have Been Closed

Percent Figures Added to Raw Numbers in "Report of Inventory Deployments"

Track Name of Person Who Made Inventory Adjustments

PartsHotList Message Offers to Direct-Delete, for You, the Triggering Listing

A Couple of Little Things on Parts

Times-Permitted-for-Alert Discrimination Added to Systems Sentry

Miscellaneous Enhancements in the BulletinBoard

Attach Copy of a Prior-Saved Mobile Ticket to a New JobRecord

Add Attachment of QuickPics to UIS

Cloning: A Little Convenience in Managing Security Settings

PartsPick Interface, Sequence by HoldLoc/BinLoc

Another Enhancement in MPH-Diagnostics

Automated Updating of Grid Coordinates

Enhancement on Wholesale Checkoff of A/Rs