Already, before even fully concluding our discussion on ServiceDesk's call-taking and dispatch functions, we've ventured almost unintentionally into a new area of concern: tracking and managing jobs after dispatch.  ServiceDesk would be a poor servant, indeed, if it did not have systems (at least as elaborate as those designed to help you secure jobs) to also help you assure their proper and efficient completion.  These tools are the subject to which we now turn.