First, please assure you are an active BlueBook subscriber. If you have not already subscribed, go to appliancebluebook.com
You must associate each of your ServiceDesk Types and Makes with corresponding Appliance and Brand listings within the BlueBook. We call this “mapping.” To do such mapping, please go to my.rossware.net , use your Rossware credentials to login, then click on BlueBook Mapping. The resulting interface is straightforward:
Please note you can choose more than one match. For instance, in the example above, this user matched “Vent/Hood”, “Blower/Vent” and “Vent/Raised” — each from within ServiceDesk — all to the single listing of “Rangehoods” in the BlueBook list. Note also that a single item from within ServiceDesk can be matched to multiple BlueBook items.
Be sure to match correspondences for both Makes and Types (the interface defaults initially to Types mapping; you must click on the corresponding opposite to map Makes as well).
Ideally, each and every ServiceDesk Type or Make listing should be matched to a BlueBook item (at least if it’s a Type or Make that you wish to have BlueBook pricing enabled for).
You may find it’s easier to do such mapping if you first cleanup your Types and /or Makes lists from within ServiceDesk (i.e., get rid of extra listings, misspelled listings, etc.). If you need guidance on how to delete extraneous listings, it’s done from within SD’s UnitInfo form (Shift-F12). There is a little document there to guide you, accessible by clicking on the button shown here:
We wish to mention, by the way, this kind of cleanup is something that’s very good to do regardless. Ideally, these dropdown lists should be kept very clean. In other words, there should be but a single listing per Make. Thus, you should not have G.E. in there once as “G.E.”, another time as “GE”, still another instance as “GENERAL ELECTRIC” – and perhaps another still as “GENERAL ELEKTRIC”.
Similarly, for Types you should not have listings of “REFRIGERATOR”, “FRIDGE”, “FRIGERATOR”, “REFER”, “REFRIG” and “REFRIGERATER”.
We see these kinds of messed-up listings all the time. They are not beneficial. If your lists are at all similar, we highly suggest you take the time to clean them up.
Beyond that, we suggest you keep them clean. To do this, please assure password protection is turned on, for adding items to these lists (it’s a Security-Form setting). Additionally, please assure no personnel have credentials to use an applicable password, except those very few (if any) whom you can trust to resist recklessly adding in new entries that should not be added (if you need assistance on this, please consult with Rossware).
Back on the BlueBook website (appliancebluebook.com), the administrator of your account must login to its Control Panel, click on “Users Menu,” and in the resulting interface enable each SD-Mobile User that you wish to setup:
Please note the “SD Mobile User ID” box. What’s expected there is the two-letter code that’s used from within ServiceDesk to identify the technician involved (i.e., same as setup for each tech from within SD’s Settings form, and same as the tech uses as one element of his login credentials into SDMobile).
The above completes all setup work as needed from contexts other than within Mobile itself.
Now we turn to what the tech must do from within his Mobile interface.
In general, if you already had a tech setup to use MyPartsHelp (and if you’ve used your BlueBook control panel to enable the same tech for BlueBook use), the tech needs do nothing at all. He will 4 have already provided SD-Mobile with his SCS credentials. The machinery within SD-Mobile will use those same credentials to “see” that he is now enabled for BlueBook— and with his next-morning login will automatically download applicable data, and poise him for use.
If the tech was not already setup in such manner, he will need to inform SD-Mobile of his SCS credentials. This is done by clicking on the button shown here:
In general, SD-Mobile is programmed to look for a BlueBook setup only with the tech’s first-of-the-day login. Additionally (and at least in normal circumstances), it is not programmed to verbally inform him of whether there is success or failure (in particular, regarding validity of his credentials). If the tech wants a check to be made via other than his first-of-the-day login, and/or if he wants the system to verbally inform as to what results from the connection effort, there is a simple procedure: he should right-click on the button shown above (i.e., as opposed to doing a standard left-click).
There is indeed one visual indicator. The button (as shown above) will turn a light shade of blue when the system recognizes a valid BlueBook setup.
Now the tech is ready to use BlueBook integration in SDMobile. It is simple, and all but automated. All the tech must do, for actual use, is click into the JobCd box within the FlatRates section of Mobile’s Print page. The system will then present a list of all BlueBook flat-rate listings as specifically applicable to the Type and Make for the machine involved.
All the tech must do is locate any listings as applicable, and click to select.
If insertion is to the first row, the system will insert the price as seen in the first column (it’s this price that combines service call with labor). If insertion is to any other row, it will insert the price as found in the second column (this would be applicable to any situation where the service call should not be inclusive, e.g., it’s an added labor item or a callback element).
There are some other elements that will become obvious to the tech, such as if he floats his mousepointer over the listings, a ToolTip will indicate what are the standardized national rates for each respective item (i.e., as opposed to what you may have particularly setup for you company); this can be useful if the tech wants to show the customer that your rates compare favorably. Overall and regardless, plain old usage of the system is just as simple as described.