Like most any advanced software system, your ServiceDesk package includes more than just one program.  Indeed, upon installing ServiceDesk you should have noticed that its resulting Windows Program Group includes several program icons: aside from ServiceDesk itself, there’s also SD-Backup, SD-Tools, SD-Manual and Zips.  The purpose of this chapter is explain the functions of these other, auxiliary programs.  In addition, we’ll describe a few features that, while they are part of the main ServiceDesk program, may nevertheless be bundled in the same category as these other utilities in that their purpose is to manage operation of the program itself (as distinguished from aspects of the program which operate functions of your business, as discussed in preceding sections).