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Windows
If it involves interaction between windows and our apps you can find tutorials here.
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Windows
Changing your Remote Desktop Password
How to Make any Program Auto-Start on Windows Bootup
Troubleshooting Integration between Rossware Apps and MS Office
Windows File Locks
Server Solutions Articles
RSS Key
Troubleshooting Remote Server Resource Run-Away
Signing out of your remote desktop properly
RSS Server Passwords, Best Practices
Provisioning for Microsoft Office on RSS Servers
Password Resets: RSS Server Administrator Roles and Responsibilities
Granting user accounts administrator rights
Creating a desktop shortcut for your Remote Desktop connection
Changing other users' passwords (as Administrator)
Changing User Passwords on Remote Desktop
How to connect to your new RSS Server
Creating New User Accounts in Windows
Main Manual
1
Notes for the new user
2
System Requirements
3
Installation and Setup
4
Getting the basics
5
Call Management
7
Job Management
8
Post-Completion Management
9
Finished-Forms Interface
10
Other Functions
11
Review and Synopsis
12
Beginners Implementation Guide
13
Utilities
Appendix
14
Printing from ServiceDesk
15
Setting up for electronic retrieval of messages from your answering service
16
Creating your Yellow Pages ad list
17
Technical Information
18
Your own custom ZIPS, City Abbreviations, and other Special Info
Call Management
Miscellaneous Callsheet utilities
ItemLocate and Auto-Dial features
Handling supplementary information
Desk assignment and status options
Customer database from the Callsheet
Creating a Job/Sale
Create addresses with Auto-StreetFind
Callsheet numbering, saves, updates, and name interpretation
Callsheet navigation
Callsheet hibernation, and the Overdue Alarm
Auto-insertion of specialized text
Archiving Callsheets
Auto-Dialer setup
Caller-ID setup
MyCriteria
Schedule and Dispatch
How to Manage Variable Service Call Rates
The Zone-Scheduler system
The web and email-based dispatch enablers
The ScheduleList form
The DispatchMap
Zone Setup
Service Power Configuration
Routing Optimization with GraphHopper
Job Management
Tracking and depositing funds
The Work-In-Progress system
Stocked-Parts inventory
Tax Rates
Managing Special-Order parts
Email and SMS Templates, creating your own
Job Management
Post Completion
Recording sales, tabulating, etc.
Post-Completion Management
Finished forms
Electronic claims transmission
Managing Accounts Receivable
Finished Forms Interface
Finished-Forms Interface
Finished Form Graphics
Other Functions
The UnitInfo system
Red-flagging problem (or special) customers
Miscellaneous printing
Making reports
Making a Customer Mailing List
Finding various Customer Records
Customize Source of Business Survey
SD-Mail
Utilities
Using the Samsung DispatchLink Program
Zips
The Settings form
The MainMenu
Security settings and passwords
SD-Tools
SD-Backup
Auto-Archive
A brief look into utilities
Spiffs
Rolodex
Importing fields into NARDA
Flowing Pipes
Data Exports
Reports
WagesEarned Report
Time Allocations (DTR) Report (Techs)
The Techs Revenue Report (Techs)
The Margin Analysis Report (Clients)
Techs Time On Job Report (Techs)
Result on Dispatches Report (Techs
Quality of Service Report (Clients)
Profitability Report
Percent of Completion Report (Techs)
Office Persons’ Productivity Report (Office)
CommissionsEarned Report
Callback/Recall-Rates, UnitInfo Method (Techs)
Callback/Recall-Rates, Key-Word Method (Techs)
AccountsReceivable Report
A general overview
Reports
SalesSummary Report
Technical
Using our DispatchLink Utilities
StreetList system
Splitting commissions on a job
Setting up each tech as his own parts center
Resolving possible Right-Click problems
Remote use and/or secondary offices
Interfacing with your system of Financial Accounting
How ServiceDesk interprets appointment notations
How ServiceDesk collects information for a Finished-Form Document
Focused Dispatching: a Solution for the Large Enterprise
DispatchMap
Customer database system
Compatible networking strategies within windows
Multiple Office Setup
Automating customer communication
Parts
Reasons for Non-Use Configuration
Part Credit Accounting
Auto Pricing
Miscellaneous
Point-of-Sale operations
Shopping cart info-files
Quiescing
Point of Sale upgrade
